Job description
Account Manager
As an Account Manager, you’re the go-to partner for our customers – from the first handshake to every milestone on the journey ahead.
You build strong, long-term relationships, spot new growth opportunities, and make sure each customer gets maximum value from their communication package through proactive support and seamless coordination with our in-house experts.
Scroll down to find out what it’s like working as an Account Manager.
Overview of tasks
This is an overview of the most common tasks you will solve when working as an Account Manager at our company.
1. Repeat service and support
- Be the main point of contact for costumers
- Hold follow-up meetings with the customers to keep and improve the customer relation and satisfaction
- Adress costumer concerns and resolve issues in a proactive way
- Continuously advise the customer regarding their marketing, the use of JS products, and the opportunities to further use JS for upcoming marketing efforts
2. Sales and revenue growth
- Identify opportunities for upselling and cross-selling
- Work with the sales team to onboard new clients smoothly
- Align costumer wants with company solutions and services
3. Collaboration and coordination
- Work closely with internal teams (product, and customer support)
- Ensure seamless communication and execution of aftersales and projects
- Ensure customer orders and agreements are met
4. Performance monitoring and reporting
- Track key customer metrics
Key Performance Indicators (KPIs)
- Turnover on AfterSales
- Repeat completed
Education, training and development
- Well-defined career growth opportunities and plenty of room for personal and professional development
- Ongoing sales training (Communication Expert, 4 Sales Phases, 4 Techniques, DISC, Situational Leadership)
- Continuous feedforward on performance
Work schedule
Wondering what your work schedule looks like as a new Account Manager? Check out this example of your first four weeks. Swipe through the images below.
