Project Leader and Account Manager
In the Project Leader part of your role, you take the lead of your customer projects from day one. You plan, coordinate, and drive the creative process. You turn customer input into structured concepts, visuals and content in close collaboration with our internal team and external partners. You serve as the key link between JS and the customer throughout the entire production.
In the Account Manager part of your role, you ensure quality, progress and successful customer satisfaction. You monitor performance, finalize the process and pave the way for long-term partnerships by demonstrating the value of continued collaboration with JS.
Scroll down to discover what it’s like to work in these exciting roles.
Overview of tasks and responsibilities
This is an overview of the most common tasks and responsibilities you have when working as a Project Leader and Account Manager at our company.
1. Customer meetings
- Be the main point of contact between JS and the customer throughout the project finalization
- Lead the customer through the meeting agenda points and make it easy for the customer to make decisions
- Manage expectations and handle concerns in an efficient way
2. Project planning and leadership
- Define the project scope during the initial customer meeting
- Assign clear tasks across the internal production as well as external partners (e.g. photographers, printer etc.)
3. Content creation
- Create the overall concept of the Communication Package
- Make the disposition of the content of the brochure
- Decide on themes, photos, features, design, films and other creative elements
- Create the storyboard for the film and the sitemap for the website
- Write the text with help from AI
- Implement the Communication Packages online
- Create social media posts
4. Internal meetings and trainings
- Short daily meetings (15-minute situational/inspirational talks in team)
- Weekly follow-up and compliance meetings as well as team and personal training sessions
- Monthly team-meeting, performance & potential talk and office info meeting
5. Ensure value of continued collaboration with JS
- Quality control and performance monitoring
- Introduce the customer to the value of continued collaboration with JS
- Deliver high-quality service and support to customers
- Project completion and evaluation
- *List meeting and start up in the Ad Sales department (only in JS Sverige)
Key Performance Indicators (KPIs)
- Customer satisfaction – Measured through customer survey scores
- Project delivery – Successful completion of projects on time and to quality standards
- Upsales and aftersales – Sales of complementary products and services
- Customer retention – Ensuring ongoing collaboration by doing regular follow-ups with the customer
Education, training and development
- Thorough onboarding and education
- Well-defined career growth opportunities and plenty of room for personal and professional development
- Ongoing sales training (Communication Expert, 4 Sales Phases, 4 Sales Techniques and DISC)
- Continuous feedback on performance
Work schedule
Curious about the work schedule of a Project Leader and Account Manager? Here’s an example of what a two-week flow might look like. The schedule is flexible and adapts to customer needs – you manage your own calendar.
Swipe through the images below to get a glimpse of the day-to-day in the role.
Working virtually in GatherTown
At JS, we work together across distances – and we believe that strong teamwork shouldn’t depend on being in the same place. That’s why we use GatherTown: an interactive virtual workspace that functions as our virtual office space.
GatherTown allows us to collaborate in a more natural and engaging way, whether we’re working from home or in our offices. You can move freely, walk over to a colleague’s desk, join a meeting room, or catch up by the virtual coffee machine – just like in a real office.
This modern setup supports effective training, education, and fast communication, and helps create a strong team and company culture. It makes daily collaboration feel simple, spontaneous, and connected – no matter where you log in from.
Working smarter with AI
At JS, we use AI tools to support our daily work. From researching information about the market or customers, creating sales progress reports, and drafting customer emails to preparing call outlines and presentations, AI helps us work faster and more efficiently.
It’s a smart assistant that supports, not replaces, your skills – giving you more time to focus on what you do best.